| | | FAQ

Your chauffeur will welcome you at the airport’s designated meeting spot, which is situated downstairs on level 2, in the baggage claim area. They will be holding a professionally crafted sign bearing both our name, EliteLimoTours, and your name.

Certainly! As soon as your chauffeur is appointed, they will text you to reaffirm your ride’s specifics the day before your pickup. EliteLimoTours takes pride in being the limousine service in Orlando that provides this essential feature.

Because of increased security measures, chauffeurs can’t park and wait in front of the cruise terminal for passengers. It’s crucial to have your mobile phone on after your ship arrives at Port Canaveral. An hour before your arranged pickup time, the chauffeur assigned to you will contact you via call or text. Only call your chauffeur to the terminal when your group is ready outside. Security at Port Canaveral doesn’t permit drivers to wait in the loading areas. When you’re ready, inform your chauffeur of your precise location, and they will be there within a few minutes.

The time to reach your resort from Orlando International Airport varies based on the resort’s location and traffic conditions, but it typically takes about 30 to 45 minutes.

Depending on the location of resort and traffic, it will take approximately 25-30 minutes to reach your resort.

The journey to your resort or cruise ship may take around 1 to 1.15 hours, depending on the specific location of the resort and current traffic conditions.

Our accepted payment options include Visa, MasterCard, Discover, AMEX, and PayPal through our website. Additionally, we accept Venmo, credit cards, PayPal, and cash for on-site payments.

The total invoice amount will be billed.

You can change or cancel your EliteLimoTours booking more than 24 hours before the scheduled pickup time without a fee. Cancellations less than 24 hours before pickup incur a full charge, though editing booking information within this period is free. Refunds are processed within 24 to 48 hours after cancellation.
Cancellations can be made either by responding to the booking email or via a phone call.

All our charter services, including hourly rentals, require a mandatory minimum booking of 3-5 hours. This minimum duration depends on the vehicle type and the season. Specifically, for limousines and buses, there is a 6-hour minimum requirement during the prom season and for special events.

Confirmation emails are dispatched instantly following a successful payment.

Online bookings must be made at least 24 hours in advance; same-day arrivals cannot be booked online.

Gratuity is not included in the fare; it’s at the discretion of our customers. Should you be satisfied with our service, you have the option to add a tip.

There’s no need to reconfirm; once you receive your confirmation, everything is all set.

Yes, there is a charge of $15 per hour for delayed flights, applicable to all booked vehicles except buses. For bus parties, the delay charge is $25 per hour. This fee is non-waivable as drivers must be compensated for their waiting time during flight delays.

We provide a 15-minute grace period for all pickups, excluding airport arrivals. Once this grace period expires, wait time charges are incurred, calculated pro-rata based on the appropriate hourly rate for the vehicle in waiting. For airport pickups, wait time charges commence 45 minutes after the flight has landed.

Our cancellation policy mandates that reservations must be cancelled at least 24 hours before your scheduled pickup date, and 7 days prior for airport arrivals outside Orlando. For all charter services, a 7-day cancellation notice is necessary. Upon accepting your reservation, we reserve a specific vehicle exclusively for you, ensuring that it is not double-booked for other ground transportation needs.

Certainly! But please be aware that due to scheduling conflicts or unexpected situations, we may need to assign a different driver.

No, when you reserve a charter for a set number of hours, we allocate that specific vehicle exclusively for the period you booked, and it remains unavailable for other clients.

No, smoking is prohibited in all our vehicles. This applies to both our customers and chauffeurs, and includes e-cigarettes as well. Our fleet is maintained as a smoke-free environment.

If someone vomits inside the vehicle, we impose a minimum charge of $300.00. This fee covers taking the vehicle out of service and having it professionally cleaned to guarantee the safety and comfort of our clients.

During the time you’ve booked, the vehicle is at your disposal. You’re free to make as many stops as you wish without incurring extra charges. However, additional fees will be applied for out-of-town trips.

Child seats need to be requested at the time of reservation and are offered free of charge as a complimentary service.

If you leave your belongings in the vehicle, we can arrange to have them shipped to you, with all shipping expenses covered by you. Alternatively, if you prefer, we can deliver your items to a local hotel when we have a vehicle going in that direction, free of charge. However, if immediate delivery is required and you cannot wait, we will need to charge the full fare for this service.

Yes, an additional charge of $10.00 is applied to the standard fare for pickups occurring between 11 pm and 6 am local time.

For pickups from hotels, residences, or ports, a 15-minute grace period is provided. Should you exceed this period, you will be charged at the hourly rate of the booked vehicle. At airports, a 45-minute grace period is allowed, after which the hourly rate for the vehicle booked applies.

It’s advised to schedule your pickup 1.5 hours following the landing of your flight.

If there is a significant increase in fuel prices, a fuel surcharge of 3% might be added to your rate.

Certainly, you have the flexibility to book any type of vehicle or a combination of different vehicles for your needs.

While we cannot guarantee the exact vehicle booked, in 99% of cases, you will receive the vehicle you requested. If, due to unforeseen circumstances, we cannot provide the specified vehicle, we will make every effort to accommodate you in a higher-tier vehicle at no additional cost. We will credit you the fare difference if you are transported in a vehicle with a lower fare than your booking. However, no refunds or discounts will be provided if a more expensive vehicle is substituted.